Ticket Tool

The Ticket Tool makes contacting your service/support team easy. Add a link to any PX page to enable end users to easily fill out a form that emails to appropriate service/support teams. The form also structures the email in a way that includes the Niagara user, a screenshot of the current graphic and other valuable information needed to respond efficiently to a service/support call.

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Price $50.00 - $500.00

Price $50.00

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Overview

Product SKU nm-ticket-tool5891

Licensing

JACE License - provides unlimited Ticket Tool recipients and support requests for JACE-8000 Supervisor License - provides unlimited Ticket Tool recipients and support requests for Supervisors

Requirements

Niagara 4.10+ (Contact us for lower version requirements)

Reviews

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Pricing

Versions	Price
Ticket Tool-JACE	$50.00
Ticket Tool-Supervisor	$500.00

FAQs

Frequently asked questions

Question: What is the Ticket Tool?

Answer:

The Ticket Tool consists of (2) parts:

HTML View - A preconfigured form to easily add support requests to any Niagara graphics system.
Ticket Recipient/s - A Niagara component that is configured to email support tickets to a particular team. Add multiple Recipients for different teams.

Question: How is the Ticket Tool licensed?

Answer:

The Ticket Tool is licensed either by JACE or Supervisor. The license provides unlimited Ticket Recipients and unlimited Support Requests on either system.

Question: Does it need additional applications outside of Niagara?

Answer:

No. The Ticket Tool is an extension of the Niagara Framework.

Support

EULA Licensing Terms

License Managed By: Niagara Licensing

User Guide

Support Contact Details

support@hawkeye-es.com

1-815-744-0505 M-F 6-5PM CT

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