Ticket Tool

The Ticket Tool makes contacting your service/support team easy. Add a link to any PX page to enable end users to easily fill out a form that emails to appropriate service/support teams. The form also structures the email in a way that includes the Niagara user, a screenshot of the current graphic and other valuable information needed to respond efficiently to a service/support call.
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Price $50.00 - $500.00
Price $50.00
Product SKU nm-ticket-tool5891
Licensing

JACE License - provides unlimited Ticket Tool recipients and support requests for JACE-8000 Supervisor License - provides unlimited Ticket Tool recipients and support requests for Supervisors

Requirements

Niagara 4.10+ (Contact us for lower version requirements)

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VersionsPrice
Ticket Tool-JACE$50.00
Ticket Tool-Supervisor$500.00

Question: What is the Ticket Tool?

Answer:

The Ticket Tool consists of (2) parts:

  1. HTML View - A preconfigured form to easily add support requests to any Niagara graphics system.
  2. Ticket Recipient/s - A Niagara component that is configured to email support tickets to a particular team. Add multiple Recipients for different teams.

Question: How is the Ticket Tool licensed?

Answer:

The Ticket Tool is licensed either by JACE or Supervisor. The license provides unlimited Ticket Recipients and unlimited Support Requests on either system.

Question: Does it need additional applications outside of Niagara?

Answer:

No. The Ticket Tool is an extension of the Niagara Framework. 

EULA Licensing Terms
License Managed By: Niagara Licensing

Support Contact Details

support@hawkeye-es.com

1-815-744-0505  M-F 6-5PM CT

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